Refund policy
Return and Refund Policy
At From Sea to Shining Art, we strive to deliver high-quality, custom-printed products that bring the beauty of nature into your space. As each item is made to order, we encourage you to review the following policies carefully.
Order Issues
If there is an issue with your order, such as incorrect, damaged, or defective items, please contact us within 14 days of receiving your product. Provide your order number and photos of the item so we can address the issue promptly.
Returns
Since all products are custom-made, we do not accept returns for:
- Buyer’s remorse.
- Incorrect orders due to customer error (e.g., wrong size or color chosen).
Refunds
Refunds or replacements are only offered for:
- Items that arrive damaged or defective.
- Items that do not match the description or design ordered.
Refund requests must be submitted within 14 days of receipt with supporting evidence (e.g., photos). Once approved, a refund will be processed to your original payment method.
Exchanges
As each product is made to order, we cannot offer exchanges. However, if you received the wrong item or size due to our error, we will replace it at no additional cost.
Shipping Issues
We are not responsible for lost or delayed shipments caused by the carrier. However, if your order has not arrived within 30 days (domestic orders) or 45 days (international orders), please reach out for assistance.
Contact Us
For any inquiries or to report an issue, please email us at fromseatoshiningart@gmail.com. Our team will respond within 1-2 business days.
Thank you for choosing From Sea to Shining Art. We appreciate your support of our print-on-demand creations!